During the Library’s temporary closure, Highland Park Library staff are available, Tuesday - Saturday from 9:30 a.m. to 5:30 p.m., to issue library cards for Highland Park residents, assist patrons with their information needs, answer questions about library cards, and offer consultations on accessing digital services.
Please reach out to Library staff in the following ways:
- By email, email@example.com or the Ask a Librarian Service available on the Library’s website
- By phone, 214-559-9400; if prompted to leave a message, please know messages will be checked regularly
- By Live Chat on the Library’s Home Page or Welcome Page, Tuesdays - Saturdays from 2:30 - 5:30 p.m.
How to Get a Library Card - Apply by Phone or Online
- Simply call 214-559-9400, Tuesday - Saturday from 9:30 a.m. to 5:30 p.m.
- Library staff will ask you questions to complete your application and give you a library card number and PIN.
- You can start using the Library’s digital services to enjoy downloadable materials and to access databases for research and online learning.
- Please know if you are prompted to leave a message, messages will be checked and returned regularly.
Start the process online:
- Visit the Online Borrower Registration Page to complete the library card application in advance.
- Please know your temporary account will not be active until Library staff issues you a permanent library card number and PIN by phone. Simply call 214-559-9400, Tuesday - Saturday from 9:30 a.m. to 5:30 p.m. to complete the registration process and start accessing digital Library services.
Curbside and Circulation Desk Pick Up Service
There are two ways for Library patrons to pick up requested Library materials. The first is curbside service for patrons to check out and pick up physical materials at the Library’s Saint Johns Drive entrance, Tuesday through Saturday from 10:00 a.m. to 5:00 p.m. The second is for Library material placed on hold to be picked up at the Circulation Desk, Thursday through Saturday from 10:00 a.m. to 5:00 p.m.
The extension of curbside service to include limited hours for items held for pick up at the Circulation Desk is the second phase of the Library’s gradual reopening. Specific instructions for how to utilize these services are available online.
The Library’s main physical space will not be open to the public during Curbside or Circulation Desk pick up. Once a date is decided for reopening the main physical space, the Library will send out communications through numerous channels to inform the community. Thank you for your patience and understanding. Please email the Library or sign up online (select Library News and Services) to be added to our subscriber list to receive email updates from the Library.
The Library’s book drop is open for returns.
The Library offers several virtual services, including streaming services and educational resources for library card holders that will allow you to borrow digital content or get homework help.
You can find more information and the User Guides for digital services on the Library’s eBooks & More web page. Short video tutorials on how to set up your account and get started for each of these services can be found on the Library’s Databases web page by clicking the blue "Tutorials" tab on the right side of the screen, and choosing "Library Services" to access the specific tutorials.