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Alarm Systems

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1. I am interested in establishing a direct Highland Park monitoring service for intrusion (burglar), fire, panic, and emergency medical. What is the first step I should take?
2. What does the Town offer for direct alarm monitoring services?
3. What will installation services cost?
4. When I apply to the Department of Public Safety for direct alarm monitoring services, who will make the necessary changes in equipment?
5. When I choose to have my alarm system monitored by Highland Park Department of Public Safety, when do I notify my present monitoring company that I no longer need its services?
6. What is the disregard code?
7. Will the Highland Park dispatcher call my house before she dispatches an officer when the alarm is set off?
8. Will a police officer be at my house faster if the Town of Highland Park Department of Public Safety monitors my security system?
9. If I call the Highland Park station and tell the dispatcher that the alarm going off is a mistake and there is no need for the officer to come, will I be charged for a false alarm?
10. If I am not at home, how will I know I had a false alarm?
11. Is there a charge for false alarms?
12. How will I be notified of charges for false alarms?
13. What is the Town’s fee for providing direct alarm services?

Blackboard Connect

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1. What is the Blackboard Connect service?
2. How does the service work?
3. What types of messages will be sent using the service?
4. Is my telephone number included in the notification database?
5. May I use a cell phone as my notification database listing?
6. What precautions are being taken to protect personal information?
7. Will the Blackboard Connect service work if I have a call screening system on my phone?
8. If I am a non-resident home or condominium owner, what phone should be listed in the notification database?
9. If I have provided more than one phone number, when will they be called?
10. My primary phone or my second listing is a cell phone with a non-local area code. Will the Blackboard Connect service call numbers outside the area?
11. How does the Blackboard Connect system respond to busy signals or no-answer situations?
12. I was not able to listen to the entire call. Is there a way to repeat the message?
13. I answer the phone but the “Hello” message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?

Engineering

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1. Who do I contact about a sidewalk that needs repair?
2. What can be done about flooding due to a street not handling rainwater adequately?
3. Where can I view the flood plain map?
4. Where can I get information regarding outdoor water use and water conservation?
5. Where can I view Town benchmarks?
6. Where can I view Town standards?

Finance

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1. Who do I contact about property taxes?
2. Who do I contact about unclaimed property?
3. How do I become a vendor with the Town?

Human Resources

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1. Does the Town of Highland Park have any employment openings?
2. How do I apply for a position with the Town of Highland Park?

Library

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1. How do I sign up for a Library card?
2. What days and hours is the Library open?
3. Where is the Library located?

Municipal Court

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1. How do I obtain a copy of my driving record?
2. Where can I take a defensive driving course?
3. What form of payment does the Municipal Court accept?
4. Can someone else take care of my ticket?
5. May I change my court appearance date?
6. Can the Municipal Court tell me if my driver's license is suspended?
7. Where can I mail my payment?
8. Where can I make my payment in person?

Protection of Older Homes

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1. Can I visit with the Town staff about a renovation if I do not have complete construction plans?
2. Does the Town regulate the preservation of homes?
3. How do I know if a property is listed as a local historic resource?
4. How do I get my house locally designated?
5. What financial incentives are there to preserve older homes?

Public Safety

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1. How Do I request a house watch
2. Where do I find a Texas Drivers License office?

Sewer Main Repair, & Clearing of Easement

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1. Why are we clearing the easements?
2. Will all trees be cut?
3. What is the schedule?
4. Will trees be trimmed?
5. What else will be cleared?
6. When will my easement go under construction?

Stormwater Quality

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1. What is an illegal discharge?
2. How do these illegal discharges get to the creeks and ponds?
3. Can I use lawn fertilier?
4. How does pet waste harm the fish and the environment?
5. Is it okay to discharge chlorinated pool or spa water into my alley or street?