I answer the phone but the “Hello” message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?
Repeating or looping of messages happens when the system detects excessive noise in the background. Loud radio / television volumes, people talking, or busy traffic noise can cause this. When you receive the next call, say “hello” once and turn down the volume of your radio / television or press the mute button on your telephone to allow full message delivery.

Show All Answers

1. What is the Blackboard Connect service?
2. How does the service work?
3. What types of messages will be sent using the service?
4. Is my telephone number included in the notification database?
5. May I use a cell phone as my notification database listing?
6. What precautions are being taken to protect personal information?
7. Will the Blackboard Connect service work if I have a call screening system on my phone?
8. If I am a non-resident home or condominium owner, what phone should be listed in the notification database?
9. If I have provided more than one phone number, when will they be called?
10. My primary phone or my second listing is a cell phone with a non-local area code. Will the Blackboard Connect service call numbers outside the area?
11. How does the Blackboard Connect system respond to busy signals or no-answer situations?
12. I was not able to listen to the entire call. Is there a way to repeat the message?
13. I answer the phone but the “Hello” message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?