I received a notice saying I may have a leak, but I can’t find the leak, what should I do?
The reason you are receiving a notice is because the system is registering high water usage on your account, which may have been caused by a leak or some other situation, like a person leaving on a faucet or hose. Other examples of circumstances that might register unusually high consumption include:

  • Swimming Pool auto-fill valve remaining open

  • Running toilet

  • Increased irrigation

  • Filling up a swimming pool


Show All Answers

1. What is WaterSmart?
2. Why is the Town offering access to WaterSmart?
3. How does WaterSmart know specific information about my location?
4. I don’t have an email address or access to the Internet. How can I update my profile?
5. Can I pay my bill through WaterSmart?
6. How can I receive WaterSmart notifications?
7. How does WaterSmart know when to notify me?
8. Is the data real-time?
9. Does the hourly information match the amount on my bill?
10. I received a notice saying I may have a leak, but I can’t find the leak, what should I do?
11. How can WaterSmart help me find a leak after I receive a leak notification?
12. I see usage at a time I wasn’t home. What’s happening?
13. Why is my use is higher than I expected.