Alarm Services

Town of highliand park welcome to home page

5G Alarm Transition

All 3G/CDMA cellular alarm system radios will be obsolete by December 2022.  As that date approaches those alarm systems that have not upgraded to 5G/LTE technology will become increasingly unreliable.  We recommend contacting your alarm service company as soon as possible to schedule an appointment to upgrade your system. For more information, contact Sgt. R. Byrd, Highland Park Alarm Coordinator by Email or at 214-559-9480 or 9481.

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Do you need to register your alarm?

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The Town of Highland Park requires that residents and businesses within the town limits of Highland Park register their alarm. The fee is $48 annually. Please select the appropriate application below:

Single-Family Residential Permit Application

Apartment/Condominium Permit Application

Business/Commercial Permit Application

Do you need to sign up for RESIDENTIAL Direct Alarm Monitoring?

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The Highland Park Department of Public Safety offers direct alarm monitoring, which bypasses the need for a separate monitoring center and speeds up response time in case of an activation. The fees are $28 for alarm signal monitoring by landline telephone, $35 for cellular line service, or $35 for a cellular line with landline service as backup.

All alarm fees are conveniently billed through utilities. Direct Monitoring Application. (Printable version at bottom of page)

Process of getting a direct monitoring application

Do you need to sign up for COMMERCIAL Direct Alarm Monitoring?

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The Highland Park Department of Public Safety offers direct alarm monitoring, which bypasses the need for a separate monitoring center and speeds up response time in case of an activation. The fees are $28 for alarm signal monitoring by landline telephone, $35 for cellular line service, or $35 for a cellular line with landline service as backup.

All alarm fees are conveniently billed through utilities. Direct Monitoring Application. (Printable version at bottom of page)

Do you need to order a yard sign and window decals?  

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Every Direct Alarm subscriber is eligible for one yard sign, and four reusable window decals upon signup. An additional sign and four decals are available every two years thereafter, upon request. Request a sign and decals.

Do you need to update your emergency contact information?

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It is important to keep the Town updated with valid emails, phone numbers, and emergency contacts. This ensures we can contact someone quickly in the event of an alarm. Please update your information. (Printable version at bottom of page)

Would you like to register your security camera system?

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Whether you are a residence or a business, registering your security camera system can help Detectives with HPDPS investigate criminal offenses that have occurred in town, if your cameras recorded a suspect or suspect vehicle without your knowledge.  The information you provide regarding your camera system will be for official use only and will remain confidential.  This information will not be distributed except as required by law, or a court order.  This program is voluntary, and you can withdraw from it at any time. 

 If you would like to register your security camera system, please fill out the Security Camera Registration Form. 

Do you need to cancel your alarm services?

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If you are moving, or need to cancel your alarm services for any reason, please complete a Direct Monitoring Disconnect Form. This way we can discontinue billing, and arrange to pick up any signs.

Have your forgotten your disregard code?

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Your disregard code is a word, numbers, or combination of both. You chose this when you applied for Direct Alarm Services. This code is necessary to inquire about your account, update your account, cancel your services, or to have police/fire/EMS canceled in the event of a false alarm. If you have forgotten your code, you can change it online.

What are the charges for false alarms?

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Fire, Environmental, and Panic alarms are not counted toward false alarms. An alarm which is canceled and an officer does not respond to the alarm site, does not count as a false alarm. All false alarm fees are billed through utilities.

  • 1st, 2nd, 3rd, 4th, and 5th invalid Police responses - FREE
  • 6th and additional invalid Police responses in a 12-month period - $50 each

Read more about false alarms in the Town's ordinance (section 4.02.008)

Learn more about false alarm prevention (PDF)

Download Forms

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All forms are also available as a PDF download. You may complete the application and submit in person, or by mail to:

Highland Park Alarm Services
4700 Drexel Drive
Highland Park, TX 75205

You may also email these forms.

Alarm Registration - Single-Family Residence (PDF)

Alarm Registration - Apartment/Condominium (PDF)

Alarm Registration - Business (PDF)

Direct Monitoring Application - Business (PDF)

Direct Monitoring Application - Residential (PDF)

Direct Monitoring Disconnect Form (PDF)

Yard Sign Request Form (PDF)

Change of Information Form (PDF)

Forgotten Disregard Code Form (PDF)